Air Cargo Freight Forwarding & Operations

AF3 – Air Freight Forwarding Services and Operations Online Training

This international trade air cargo forwarding class addresses the functions and operational tasks of an air forwarder. It is focused on international shipping services such as organization, tasks performed (with special attention given to customer service), operational requirements for processing and delivering shipments, and relationships between airlines and other service providers.

Once you finish this course, a printable Certificate of Completion will be available for download. The course can be completed in 15.5 hours or less and earns NCBFAA-registered students 15 CCS/CES continuing education credits.

Click here to view a summary of course topics
  • Air Forwarder Services Overview
  • Forwarding as Part of Supply Chain Logistics
  • Forwarder-Airline Relationships
  • Forwarder-Airline Pricing Relationship
  • Forwarder-Truckers Relationships
  • Forwarder Networks & Other Relationships
  • Forwarder Organizations; Conducting Customer Service
  • Origin Station Clerical Operations—Always Required Tasks
  • Origin Station Tasks Sometimes Required; Origin Station Job Titles
  • Origin Air Forwarder Terminal Functions (Physical Cargo Handling)
  • Consolidation Gateway Functions
  • Destination Agent Functions; Air Forwarder Management
  • Air Forwarder Sales
  • IATA Cargo Agency (International Shipments)
  • Use of Direct vs. House AWB; Direct AWB Freight Rates (International Shipments)
  • Air Shipment Routing Exercise (International)
  • Click here to view a detailed class syllabus

Study Time (Hrs):

CE Credits:

Course Fee:

15.25 15




NOTE: You will be prompted to Register if you have not already done so. If you already have a login, please click “Proceed to Enrollment” on the next screen.
Why choose online training with DB Schenker?
Our interactive, up-to-date online training classes make learning easy and are designed by the best certified instructors in the business. With DB Schenker online training, you can:

  • Get up-to-date & in compliance with latest information & regulations
  • Learn at your own pace and at your convenience, wherever you are, 24/7
  • Save time & money compared to in-person and on-site training
  • Convenient online ordering & instant Certificate of Completion
  • Earn CE credits — course completions are automatically reported to the NCBFAA when you enter your CCS/CES ID

Our courses are self-paced and offer instant proof of completion — no waiting for days or weeks for the mail to arrive — and are available on your desktop, laptop, or smart device, wherever you are, 24/7.

Ready to take your career to the next level?

Sign up for DB Schenker Online Training today!

Need CE credits? Learn how to get credits added automatically
For those who are already a Certified Customs Specialist (CCS) or a Certified Export Specialist (CES) registered with the NCBFAA, provide us with your CCS/CES ID number and you will automatically get continuing education credits upon the successful completion of a qualified course. To get your CE credits, follow these easy steps:

  1. Register for DB Schenker online training (if you haven’t already done so)
  2. Login with your user name and password, and you will be directed to your “My Page” section.
  3. Select “Update user record” on the right, enter your CCS or CES number in the “NCBFAA ID” field, and click Submit Update.

That’s it! Once you’re signed up, we’ll automatically send any CE credits you earn directly to the NCBFAA!


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